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FREQUENTLY ASKED QUESTIONS
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Can I shop online at FemDream Natural Hairs?Yes! You can browse our selection and shop online through our website. We offer secure payment options and shipping across India.
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What are your customer service hours?Our customer care team is available during regular business hours. You can reach us at 9747457471 or info@elegantnaturalhairs.in.
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How can I stay updated on new products and promotions?You can sign up for our newsletter through our website, or follow us on social media to stay updated on new products, sales, and promotions.
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Is my personal information secure when shopping on your website?Yes, we prioritize the privacy and security of our customers. All transactions are processed through secure channels, and we adhere to stringent privacy policies to protect your information.
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Do you offer gift cards or certificates?Please contact our customer service for information regarding gift cards or certificates. We're here to assist you with your special purchase.
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What is your return and exchange policy?We offer a 2 day return policy on unopened and unused products, and a 14-day exchange policy. Please refer to our Returns & Exchange Policy for detailed information.
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How can I contact customer service?Feel free to reach out to our customer care team at +91 628 529527or femdreamhair@gmail.com
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How do I choose the right hair extension for me?You can take a clear picture of your hair (from the back of the head) after combing and send it to our WhatsApp number. We'll match your hair and make the best suitable product of your choice. You can also call us for consultation.
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How do I properly wear a hair extension? What are the steps involved?Wearing a hair extension is a straightforward process that can be done at home. Here's a step-by-step guide to help you: Prepare Your Hair and the Extension: Start by combing your hair to remove any tangles. Then, take your hair extension and run your fingers to remove any tangles, followed by gentle combing. Section Your Hair: Common places to section your hair are around the back of the head, from ear to ear, or above the ear level. Once you've decided the position, section off your hair at that point and clip up the upper section at the top of your head. Attach the Extensions: Take your hair extension and open the clips. Place the extension at the roots of your sectioned hair and secure the clips close to the scalp. Make sure the extension is firmly in place, but not too tight to cause discomfort. Blend and Style: Release the rest of your hair and blend it with the extensions by combing gently. You can then style your hair as desired. If you're planning to use heat styling tools, remember to use heat protectant to preserve the quality of the extensions. Care After Use: When removing the extensions, carefully unclip and gently comb to remove any tangles. Store them in a cool, dry place and follow any specific care instructions included with your purchase. Remember, if you have any doubts or questions, you can always reach out to us for guidance and support. Our customer care team is here to help you look and feel your best with Elegant Women's Natural Hairs extensions!
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Can I style the hair extensions using heat tools?Yes, you can style our hair extensions as desired. Just remember to use heat protectant to keep them looking their best.
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What are clip-in hair extensions?Clip-in hair extensions are a temporary solution that allows you to add length and volume to your hair without the commitment of permanent extensions. They are easy to attach and remove at home.
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How do I care for my clip-in hair extensions?Start by combing your clip-ins gently to remove any tangles. Store them in a cool, dry place, and follow any specific care instructions included with your purchase.
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Can I color or cut my clip-in hair extensions?It is generally advisable to have clip-ins colored or cut by a professional hairstylist to ensure the best results. If you have any specific questions about your clip-ins, feel free to contact us for assistance.
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